FAQ
When will my order be delivered?
Since BTM is currently in the pre-order phase, delivery will take approximately 5-6 months. You will receive email updates regarding your order status, and a tracking number will be provided once your order ships.
Is Back to Moisture safe for sensitive skin or children?
Yes. BTM is designed to be safe for all skin types, including sensitive skin. It can also be used by children under supervision, making it perfect for family use. We are not changing your favorite skincare, we are just revolutionizing the way to apply your skincare.
Is there a warranty or return policy for the product?
Yes. BTM comes with a 1-year limited warranty covering manufacturing defects. If you encounter any issues, don't hesitate to get in touch with our support team. Due to hygiene reasons, we only accept returns for defective or unused items in their original packaging.
What materials are used in the product?
BTM is made from high-quality, BPA-free materials that are safe, durable, and eco-friendly. The misting mechanism is designed for gentle, even hydration, suitable for all skin types.
Do you ship internationally?
Currently, we haven't started shipping internationally. We are still based only in USA
Do you offer bulk or wholesale discounts?
Yes! If you’re interested in bulk orders or wholesale partnerships, please contact us at jeffey@equityassetsintl.com or through our contact page for exclusive pricing.
Can I use any type of water in the device?
For best results, we recommend using filtered or distilled water to prevent mineral buildup.
Why add distilled water?
This is needed to make your lotion thin for even application on your skin.
What if my skincare product is water based?
In case, your favorite skincare product is water-based. Then you don't need to add the distilled water